Saturday, September 20, 2008

Our New Addition

This has been a very long 12 days. Let me catch you up. Jeremy's accident was on the 8th. We dropped the Escort off at the collision repair place on the 12th, and heard on the 16th that State Farm was declaring the car totaled. (On an aside, I started to spell State like Satan, and I don't think that was a Freudian slip. You'll see why.) So, I called someone from State Farm, because my original intent was to use the money and fix the car on our own. (It's paid for, so I really wanted to keep it.) Well, I was informed that since it was a salvage total, it was going to take at least six months to get it back on the road. So, I asked her about at least getting reimbursement for a rental car. What I pretty much got was that since the person who hit Jeremy claimed someone had hit him, it was considered an Uninsured Motorist, so his company wasn't going to pay for a rental car, and we didn't have rental car reimbursement on our policy. As you can imagine, I was pretty depressed about it Wednesday morning. I think it was the combination of knowing we had to try and find a car on top of the fact that I had essentially been without any transportation for over a week, plus it was Wednesday, and we weren't going to be able to go to Awana since I had no way to get us there. (I wasn't going to ask to borrow my uncle's car for another week.) On top of everything else, I really felt like the service that State Farm markets (you know, "Like a Good Neighbor. . .") was really no service at all. All our agent had done for us was put the claim in the computer. We were the ones making all of the phone calls to the claims adjuster and the total loss adjuster and everyone else. So, Wednesday night, I just prayed for a miracle to happen because I was pretty much done with the whole situation. Thursday morning, I sent an e-mail out to the staff at school just saying that we were looking for a reliable used car in the $3000 range. An hour later I got an e-mail back from one of the fourth grade teachers telling me about a car that had belonged to her in-laws who passed away last year. She brought it to school on Thursday, and Jeremy came over to look at it. After driving it, he decided we'd take it. We went over today and picked it up, and here it is. . .It's a 1993 Eagle Summit, but it only has 78,000 miles. It is in immaculate condition, and it looks almost brand-new. It really is the miracle I prayed for!

Unfortunately, we had to deal with State Farm one more time. Thursday evening, I talked to the total loss adjuster to work out a time when we could sign the title over to State Farm and get the check. Even that was hard. Since we are on opposite schedules, it's really hard for the two of us to be together during the week. I offered Saturday, she said they don't work on Saturdays. I said someone could come to school where I could sign it and then take it to the house where Jeremy could sign it. She said that there are two different reps for Snellville and Lilburn, and apparently it's like gang territories where you can't cross into someone else's territories. Plus, she was taking Friday off. So Friday at school, I just kept getting transferred around until I got to the transfer rep who was the one who would actually come bring the check to us. He was the only State Farm employee who actually went out of his way to help us. He offered to come over today (Saturday) and get the title from us. He stopped by this morning, and it took all of about 5 minutes to sign the title and get the check. As you can imagine, I don't think we'll be insuring this new car with State Farm. I spent yesterday evening doing some research online to see what it would cost us to insure the cars with someone else. I'm done with State Farm and their "personal" service.

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